How do I complain about a Life Insurance Broker?

• The Terms and Conditions will contain details of how to complain.
• Find out who to contact and write to them.

If your Life Insurance Broker is regulated by the Financial Services Authority they will have given you their Terms and Conditions at your very first meeting. Alternatively, if you purchased through a regulated Broker’s web site, then the site will have contained their Terms and Conditions and you’ll have been advised to read them. In both cases, you’ll find details of how to complain within the Terms and Conditions.

If you have a complaint and the Life Insurance Broker isn’t regulated by the Financial Services Authority, then we suggest you write to the Chief Operating Officer or Managing Director at the Brokerage. You should also send a copy of your complaint to the Insurance Company who issued your policy addressed to the Compliance Officer.

You should be aware that from early 2005, the Financial Services Authority will regulate all Life Insurance Brokers.

If the web site you wish to complain about is operated by an organisation regulated by the Financial Services Authority, the site will make it clear that the business is regulated. However, it is most likely that the web site will not have provided personal advice to you. If this is the case, then the business you transacted is called execution only, and your rights of complaint become limited. Again, check the Terms and Conditions which you’ll find on the web site for details of how to complain.

Most web sites, including this one, don’t provide personal advice although they do provide plenty of useful information to help you make your own decision. They are generally of a good or high standard although it is important that you read the Insurance Company’s documents to ensure that you are getting exactly what you need.

If you have a complaint about a web site where you bought Life Insurance, we suggest you write to the Chief Operating Officer or Managing Director of the company operating the web site. You should also send a copy of your complaint to the Compliance Officer at the Insurance Company who issued your Insurance Policy.

Please note : The information contained within the FAQ section has been written by Mortgage Protected Online

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