How do I complain about a Life Insurance Company?

To make a complaint to a Life Insurance Company you should write to their Compliance Director.

You’ll find full details of how to complain within the Booklet issued by the Insurance Company when you applied for your policy.

The Insurance Company will examine your complaint and reply to you in writing telling you about the results of their investigations.

If you are unhappy with their reply and you lost out financially, you can write to the Financial Ombudsman Service. They will carry out a separate independent investigation. The results of this and their recommendations, including any level of compensation, are usually binding on both you and the Insurance Company.

Please note : The information contained within the FAQ section has been written by Mortgage Protected Online

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