What causes delays?

• Form filling.
• Referral to a specialist underwriter.
• The need for more information about you, your health, your job or your hobbies.

Just requesting an application form, getting it sent to you in the post, completing it and returning it, can be long and unnecessary.

Once your Application is received by the Insurance Company, if there is anything on your form that needs to be referred to one of the company’s specialist Underwriters then, quite honestly, a delay is inevitable. If, having considered your Application, the Underwriter is happy to approve it then the delay will typically be up to two weeks. If you are in a hurry, it may be possible to speed up this process.

In some cases, perhaps 1 in 7, the Underwriter will decide that more information about you is needed. Health issues are the most common reason but your job or even hobbies can prompt the Insurance Company into wanting more information. If it’s a query about your job or hobbies, you’ll be sent a supplementary questionnaire in the post. You’ll need to complete and return this as quickly as possible.

If the query relates to your health, the Underwriter may decide to write to your Doctor for information or may ask you to have a very quick “mini-medical”. Alternatively, the underwriter may ask you to have a full medical. (Incidentally, the Insurance Company pick up all the costs of any medical reports.) In our experience, the Insurance Companies ask for additional medical information for about 1 in 10 of applicants so don’t be alarmed if this happens, as it’s fairly common.

You do need to be aware that requests for medical reports will slow down the application procedure. Doctors are busy people and don’t always respond quickly to an Insurance Company’s requests for information! Delays of 6 to 8 weeks for medical reports are not uncommon.

Please note : The information contained within the FAQ section has been written by Mortgage Protected Online

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